Closure files
Client informing Ophelos to close an account and hand back.
Please name your file as:
YYYYMMDD-closure.csve.g.20210811-closure.csv
Download the template here ↓
Data format
| Header | Required | Data Type | Format/Example | Description (if required) |
|---|---|---|---|---|
| account_number | Yes | string | abc12345 | client account reference number |
| reason | No | string | IVA | Closure code (see below) indicating the reason the account needs to be handed back |
| note | No | string | Additional information on the reason for handing back the account. Also for HOLD fill with a date indicating the date to remove the HOLD code on the account |
Closure Codes:
| Closure Code | Description | Close/Hold/Return |
|---|---|---|
| RTC | Return at Client Request | Return |
| DEC | Deceased | Return |
| BK | Bankruptcy Order or sequestration (Scotland) | Return |
| IVA | Individual Voluntary Arrangement | Return |
| DRO | Debt Relief Order | Return |
| TD | Trust Deed | Return |
| PE | Process Exhausted | Return |
| BS | Breathing space | Return (if client preference) |
| PIF | Payment in Full | Close |
| SET | Settlement | Close |
| DISP | Dispute | Hold |
| HOLD | Cease contact until date (specified) | Hold |
| DMP | Debt Management Plan | Return |
| LOI | Lack of information | Return |
| ABU | Abusive | Return |
Updated 8 months ago